1. Introduction

At WebTech Mall, we stand behind the quality of the electronic products we sell. This Warranty Policy outlines the warranty coverage, limitations, and procedures applicable to products purchased from our website.

This warranty is provided in addition to your statutory rights under applicable laws.

 

2. Warranty Coverage

• Warranty coverage, where applicable, is provided by the manufacturer or authorized supplier;

• The warranty covers manufacturing defects or hardware malfunctions under normal usage conditions;

• Warranty coverage applies only to products purchased directly from WebTech Mall.

Warranty terms may vary depending on the product brand or category. Specific warranty details (if any) will be stated on the product page or invoice.

 

3. Warranty Period

• The standard warranty period is as specified by the manufacturer, commonly ranging from 3 months to 12 months, unless otherwise stated;

• The warranty period begins from the date of delivery.

 

4. What Is Covered

The warranty typically covers:

• Manufacturing defects;

• Hardware failure under normal and intended use;

• Defects identified during normal operation of the product.

 

5. What Is Not Covered

The warranty does not cover the following:

• Normal wear and tear;

• Accidental damage, drops, cracks, or impact-related damage;

• Liquid or moisture damage;

• Power surge, electrical faults, or improper voltage usage;

• Improper installation, misuse, abuse, or negligence;

• Unauthorized modification, repair, or tampering;

• Software issues, viruses, or data loss;

• Accessories, consumables, or bundled free items (unless stated otherwise).

 

6. Dead on Arrival (DOA)

If a product is found to be defective upon first use (Dead on Arrival), customers must notify us within 3 days of delivery.

• Clear photos or videos demonstrating the defect must be provided;

• Upon verification, we will arrange for a replacement or refund, subject to stock availability and assessment.

 

7. Warranty Claim Process

To submit a warranty claim, customers must:

1. Contact us at support@webtechmall.com with:

   • Order number;

   • Product model and serial number (if applicable);

   • Description of the issue with supporting photos or videos.

2. Follow the troubleshooting or inspection instructions provided by our support team.

3. Ship the product to the designated service center (if required).

   • Shipping costs may be borne by the customer unless stated otherwise by the manufacturer.

 

8. Repair or Replacement

• Warranty claims may result in repair, replacement, or part replacement, depending on the manufacturer’s assessment;

• Replacements may be new, refurbished, or functionally equivalent items;

• Refunds are not guaranteed for warranty claims and are generally not offered once the return/refund period has expired.

 

9. Limitation of Liability

WebTech Mall shall not be held liable for:

• Any indirect, incidental, or consequential losses;

• Loss of data, revenue, or business interruption arising from product failure.

Customers are advised to back up all data before submitting any product for warranty service.

 

10. Policy Updates

We reserve the right to amend this Warranty Policy at any time without prior notice. The latest version published on our website shall prevail.

 

11. Contact Us

For warranty-related inquiries, please contact:

WebTech Mall
📧 Email: support@webtechmall.com